Shipping Policy

At CK PAWFECT SUPPLY SDN.BHD., we strive to provide our customers with an efficient and reliable shipping service. This Shipping Policy explains how we handle your orders, shipping methods, delivery times, and related charges.

1. Order Processing

• Processing Time: Once your order is placed, please allow [1-3 business days] for order processing. Orders are processed on business days, Monday to Friday, excluding public holidays.

2. Shipping Methods & Delivery Times

We offer the following shipping methods:

• Standard Shipping: Estimated delivery within [3-7 business days].

Shipping times are approximate and may vary depending on your location, order volume, and external factors like weather or customs delays.

3. Shipping Rates

Shipping costs are calculated at checkout based on your shipping address and the weight/size of your order. You will be able to review the total shipping cost before finalizing your purchase.

4. Lost or Damaged Orders

If your order is lost or arrives damaged, please contact us immediately at [[email protected]] with your order details and photos of the damaged items. We will work with the shipping carrier to resolve the issue promptly.

5. Address Errors

Please double-check your shipping address during checkout to ensure accuracy. We are not responsible for delayed shipments or lost packages due to incorrect address information.

6. Return and Refund Policy

For more information on returns, exchanges, and refunds, please refer to our [Return and Refund Policy]. Items that are returned must be in their original condition and packaging. Please contact us if you have any questions about returns or exchanges.

7. Contact Us

If you have any questions or concerns regarding our shipping policy, or need assistance with tracking your order, please feel free to reach out to us at:

CK PAWFECT SUPPLY SDN.BHD.
Email: [[email protected]]