Refund Poliicy
Refund Policy
Thank you for shopping at CK PAWFECT SUPPLY SDN.BHD.. We want to ensure you are completely satisfied with your purchase. If you are not satisfied with your order, we are here to help. Please review our refund policy below.
1. Refund Eligibility
- To be eligible for a refund, the product must be unused, in its original condition, and in the original packaging.
- Returns and refund requests must be made within 7 days from the date of delivery.
- Proof of purchase (order confirmation, receipt) is required for any refund request.
2. Non-Refundable Items
Certain items are not eligible for a refund, including:
- Perishable goods (e.g., pet food or treats) unless they are defective.
- Products marked as “Final Sale” or “Non-Returnable.”
- Gift cards or items purchased with promotional discounts.
3. How to Request a Refund
If you wish to request a refund, please follow these steps:
Contact Us: Send an email to [[email protected]] to initiate your refund request. Please include your order number, the product(s) in question, and a brief explanation of the issue.
Return the Item: After approval, you may be asked to return the item to our returns department. Please ensure the item is returned in its original condition and packaging.
Processing the Refund: Once we receive and inspect the returned item, we will process the refund. The refund will be issued to the original payment method used for the purchase. Please note that it may take several business days for the refund to appear on your statement, depending on your payment method and bank processing times.
4. Exchanges
If you would like to exchange an item for another product, please follow the return process above. Once we have processed the return, you may place a new order for the item you wish to receive. If the new product is priced differently, you will be charged or refunded accordingly.
5. Defective or Damaged Items
If your item arrives damaged or defective, please contact us immediately. We may ask for photographs of the damaged product for verification. We will offer a full refund or exchange for the defective product at no additional cost to you.
6. Shipping Costs
- Refund Shipping: We will cover the shipping costs for returns only if the item is defective or if the wrong item was shipped.
- Customer-Return Shipping: If you are returning an item for any other reason (e.g., change of mind, no longer needed), you will be responsible for the return shipping costs.
7. Refund Processing Time
Once we receive your returned item, please allow up to 7 business days for us to process the refund. You will be notified by email once the refund has been issued.
8. Late or Missing Refunds
If you haven’t received your refund within the expected time frame, please first check with your bank or credit card company. If the issue persists, please contact us at [[email protected]], and we will assist you in resolving the issue.
10. Contact Us
If you have any questions about our refund policy or would like to initiate a refund, please contact us at:
CK PAWFECT SUPPLY SDN.BHD.
Email: [[email protected]]